FAQ

How far are we from the Shard?
We are located 1.3 miles from the iconic The Shard building which is just over London Bridge on the South side of the Thames. A walk takes between 20 and 3...
Mon, 26 Jun, 2023 at 11:50 AM
I have not received my Shard tickets yet?
If you have used a combined dining and Shard experience from Virgin Experience Days, Buyagift or Red Letter Days please contact them directly as they provid...
Mon, 26 Jun, 2023 at 11:52 AM
What is our 48-hour cancellation and amendment policy?
If you've supplied credit card details, paid a deposit, or are using a dining experience, you've agreed to our cancellation and amendment policy dur...
Wed, 25 Sep, 2024 at 5:02 PM
What is the £1 per person cover charge for?
Our £1 cover charge is a fixed fee chargeable per person to cover the cost of table linen and napkins.
Fri, 22 Mar, 2024 at 1:12 PM
What is the dress code, and can I wear trainers?
We are a smart and glamorous restaurant where many guests come to celebrate and have a special meal. While we don’t have a strict dress code very casual we...
Mon, 26 Jun, 2023 at 11:46 AM
What is the nearest tube / train station?
We are a 2-minute walk (150m) from Liverpool Street Station which provides excellent connections throughout London on the Elizabeth, Central, Circle, Hammer...
Mon, 26 Jun, 2023 at 11:48 AM
What vegan / vegetarian options do you have?
We have both a vegan and vegetarian main course on the menu. We also have starters that are vegan and vegetarian or that can be adapted. Please check your s...
Mon, 26 Jun, 2023 at 11:54 AM
When is your reservations office open?
Our reservation team is available from 9am to 6pm Monday to Friday. Outside of these times the restaurant Maitre'd can be contacted directly to discuss...
Fri, 22 Mar, 2024 at 1:13 PM
Why can't I have the set menu on Friday or Saturday evening?
Our dining experiences are an incredibly popular way to make a reservation with us. To allow maximum choice for all guests there is a restriction that you c...
Mon, 26 Jun, 2023 at 11:58 AM
Why is there no availability when I am trying to book online?
We are very fortunate that we are generally very busy. Our online availability is the same availability that our reservation team can see when you call to ...
Mon, 26 Jun, 2023 at 11:55 AM