If you have used a combined dining and Shard experience from Virgin Experience Days, Buyagift or Red Letter Days please contact them directly as they provide Shard tickets for you.
If you have a combined dining and Shard experience from any other partner then your Shard tickets were emailed to you immediately when you made the booking.
Please check your spam and junk folder as they may have gone in there. If you still cannot find them please email us customersupport@londonsteakhousecompany.com and we can re-issue them for you.